Refund policy

Returns

At MIDEC Brands, we understand that sometimes a purchase may not meet your expectations. We are committed to making returns as simple as possible for most of our products, and our team is always available to assist you throughout the process. Please review the following guidelines to ensure a smooth return experience.

How to Initiate a Return

Before returning any item, please contact our support team at admin@midecbrands.com to receive detailed shipping instructions. If you are dissatisfied with your purchase, we will gladly process a return, provided the following conditions are met:

·       Items must be unused, unassembled, and in their original condition and packaging, including all tags, instructions, and inserts.

·       All returns must be postmarked within 30 days of receiving the item.

·       Once the item is returned, email admin@midecbrands.com with your order number and the return shipping tracking number.

·       Returns will be processed via the original shipping method used for your order (such as FedEx, freight, etc.).

Shipping and Refund Details

·       Detailed shipping instructions will be provided by MIDEC Brands.

·       For items with free shipping, outbound shipping fees will be deducted from your final refund.

·       Any outbound shipping charges collected on the original order are non-refundable.

·       Please allow at least two weeks after your returned order is received for your refund to be processed. The refund will include the purchase price and tax, minus shipping costs and any applicable restocking fee.

·       Customers are responsible for return shipping costs, and restocking fees may apply. We encourage you to work with our customer support team to obtain as much product information as needed before placing your order.

·       A 15% restocking fee will be applied to eligible returns.

Exceptions to Return Policy

We are unable to accept returns for the following:

  • Made-to-Order Products
  •  Products marked as non-returnable
  • Products that have been installed or assembled
  • Products not in their original condition or packaging
  • Open Box Items
  • Gift Cards

Cancellations

If you wish to cancel an order, please notify us within 48 hours of placing it. Cancellations for Made-To-Order items are not accepted after 48 hours. If your order has already shipped or been processed at the time of cancellation, you will be responsible for round-trip shipping charges, even if MIDEC Brands originally covered the shipping cost (including Free Shipping offers).

Damaged & Defective Items

If you receive an item that is incorrect, defective, or has been damaged in transit, contact MIDEC Brands Customer Care immediately at admin@midecbrands.com. Do not return these items without contacting us first, and do not attempt repairs unless directed in writing by MIDEC Brands or the manufacturer.

·       When your item arrives, inspect it for visible damage before signing for the package. If you notice damage, reject the shipment, ensure the driver documents the damage, and contact Customer Care right away.

·       If damage is discovered after delivery, promptly photograph the damaged item and its packaging and contact Customer Care.

If a damaged product can be remedied with replacement parts and you choose to return the item instead of accepting the parts, your refund will be the order amount minus any unpaid shipping charges.

MIDEC Brands is not responsible for project delays or labor costs resulting from defective or damaged products or any delays in receiving your products.